Back to Home

Terms of Service

Last updated: January 25, 2026

1. Agreement to Terms

By accessing or using SoftecNova's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

SoftecNova provides enterprise AI solutions including:

  • Conversational AI and chatbot development
  • Workflow automation solutions
  • Business intelligence and analytics
  • Custom AI integration services
  • Consulting and implementation support

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not:

  • Use our services for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Infringe upon our intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Transmit viruses or malicious code

4. Intellectual Property

All content, features, and functionality of our website and services are owned by SoftecNova and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

5. Client Responsibilities

When engaging our services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any security breaches
  • Comply with all applicable laws and regulations
  • Pay all fees as agreed in your service contract

6. Service Level Agreements

Specific service levels, uptime guarantees, and support terms are defined in individual client contracts. These Terms of Service provide general guidelines that apply to all clients unless otherwise specified.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our business relationship. This includes technical specifications, business strategies, and customer data.

8. Limitation of Liability

To the maximum extent permitted by law, SoftecNova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

9. Indemnification

You agree to indemnify and hold harmless SoftecNova, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use our services will cease immediately.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Cairo, Egypt.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website. Your continued use of our services constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: legal@softecnova.com
  • Phone: +20 109 8323 000